Return and Refund Policy

What can be returned

Unopened, unused items in their original packaging, within 3 days of you receiving them, with proof of purchase.

What cannot be returned

Under Malaysian pharmacy practice, medicines that have left the premises cannot be resold. We therefore cannot accept returns of prescription medicines, over-the-counter medicines, or any item whose seal has been broken. This is a safety rule, not a preference.

If we got it wrong

Wrong item, damaged in transit, or expired on arrival: tell us within 48 hours with a photo. We replace it or refund it in full, including delivery, and we arrange the return pickup ourselves.

How refunds are paid

Back to the original payment method within 7 to 14 working days of us approving the return.

How to start

WhatsApp the branch you bought from with your order number and a photo of the item.

Bukit Changgang: 017-874 8600, farmasialdebc@gmail.com

Salak Tinggi: 017-648 4050, farmasialdesalaktinggi@gmail.com